Air Travel Complaints Are Increasing – Business Travel Complaints Are a Big Factor

It is no secret that air travel complaints are on a steady rise since the late 90s. Why? There are several reasons why airline complaints are on the rise. However, some of the more common airline problems are directly as a result of rising customer dissatisfaction.

Airlines make most of their money from corporate America, and business travel complaints are only going up over time. Will this lead to boycotting air travel? I doubt it. You are not going to drive from New York to Los Angeles for a meeting are you? Business travelers understand this, however this does not mean they do not have rights to file airline complaints when necessary.

Business travel will keep on until we have companies located all over the world – and as economies expand, business travelers will continue to flock from one end to another. Unfortunately, many travelers experience airline mistreatment here and there.

Sad as it is, it just goes with the territory. Some miss big events, client meetings and other important aspects of their business due to delays, cancellations and other airline issues.

Because of constant cost cuts, many airlines are not adequately staffed at all. Unfortunately this causes more disgruntled passengers, who are willing to sue the airline in small claims court.

Airline companies are in a bad position. With shrinking profit margins, increasing costs, and essentially operating under net losses year after year, there are clearly very deep airline issues that go beyond just air travel complaints.

How can airlines avoid these issues? By responding to customers promptly, and being honest with their responses. Anything short of that spells trouble for an already struggling industry.

Many business travel complaints do not end up in small claims courts. Business travelers do not bother to sue the airlines. Why? They are usually too busy. Most don’t even know where to start. But for someone who wants to go this route, there are resources available to walk them through the process and ensure a successful settlement of their airline problems.

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Why Business Travel Isn’t Just a “Perk”

For those people who have never travelled on business for a large company, at face value, this looks like something of a gravy train.

When you are standing in lengthy queues for airport taxis at the end of your holiday, it can sometimes be easy to drift into a little resentment when you see those luxury limousines cruising up for business people to step seemingly effortlessly into as soon as they walk out of the terminal doors.

If you are also sitting in an aircraft in what is sometimes uncharitably called “Cattle Class” and catch a glimpse through the curtains of those in Business Class, then once again your resentment can rise to the surface.

Of course, it’s all perfectly understandable and many of us would admit to having experienced it. Yet before we run away with the idea that this is all about corporate excess, it’s worth taking some of the balancing factors into consideration.

  • Unlike when travelling for personal reasons such as holidays, business people are often expected to work while they are in transit. It’s commonplace for them to have major papers to produce or presentations to construct on their laptops while they are actually in mid-air or sitting in the back of one of those luxury limousines.
  • Anyone who has travelled on business will tell you that it is a fundamentally different psychological experience to personal travel. It’s extremely tiring and stressful and does not signify either the start or end of a pleasurable holiday.
  • Significant numbers of business travellers are forced to travel frequently. Although it’s hard to believe, the novelty of travel very quickly wears off and it can be tedious and draining when repeated regularly.
  • Companies don’t look for limousines to hire because they like to pamper their employees or win popularity contests. They do so because time is money and having expensive personnel doing nothing as they stand in lengthy queues waiting for buses and taxis just isn’t in the shareholders’ best interests. So, using a luxury limousine for an airport transfer is actually cost-beneficial for the company concerned.
  • Most business travellers, when they are travelling nationally or internationally, really don’t get much, if any, time to enjoy themselves and see the sights at their destination. One office or hotel room looks very much like any other all around the globe. It’s perfectly possible to fly very regularly to an overseas destination on business and never actually get to see anything of it other than an office and a sterile hotel room.
  • Finally, don’t let’s forget the severe disruption on personal lives that arises when people are forced to travel on business and particularly where they do so regularly. Partners, spouses and families can be significantly inconvenienced and as a result, additional stresses and strains can be placed on all concerned.

Okay, nobody is forcing the vast majority of business people to travel and they are presumably, at least for the most part, doing a job they enjoy. So, you don’t have to shed too many tears for them either!

Even so, don’t assume that every time you see a luxury limousine collection at the airport or at an office complex, that it signifies the worst excesses of capitalism. It might be far more practical than that.

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Business Travelers – Use the Loyalty Programs For Your Benefit

Many people abhor traveling for business, at least when they have to do it frequently. Others know the benefits and actually enjoy frequent business travel. Those benefits include free personal travel and a more luxurious business travel experience.

There are a lot of benefits when one travels frequently for business and takes advantage of the loyalty programs like the frequent flyer programs. The most highlighted benefit is free travel. With enough points or miles one can fly for free, stay for free, and even get a free car rental. And because they accumulate so many miles, the frequent business travelers can fly when they want and take people with them. However, there are plenty of other perks to being a road warrior.

One of the primary perks of being a frequent flyer is the elite status that comes with being a loyal and frequent customer of the hotels and airlines. There is free and often unexpected upgrades. For the hotels that could mean a free suite rather than a standard room. For the airlines that would mean being upgraded to business or first-class seating for a flight. Then there are complimentary things the hotels and airlines do to make travel easier for their preferred customers. The hotels have quick check-in for loyalty members and often access to lounge areas on the concierge floor for status members. The airlines have quick check-in for members also and allow elite status members to board the airplane first. Then there are the small things like maybe a free snack or refreshment in the hotel room when one arrives. Or a free drink on the plane if one is not upgraded to first-class. It is these perks that make traveling so much easier when on the road constantly.

Frequent club members also get access to a dedicated toll-free number for reservations, which is nice during a busy season that one can get a live person reasonably quickly. As one’s status level increases that dedicated service improves. The highest elite levels get their own line with perks available for the asking. Also increasing with the higher elite levels is bonus points and miles. Typically, the highest elite levels get an additional twenty-five percent bonus to the miles or points for each trip or stay. This helps the frequent business traveler get more points or miles for a from each trip.

These perks are so nice and welcomed by the frequent business traveler that they do become fanatics about getting miles or points. They also become experts on their particular programs. Every business traveler needs to join their airline or hotel’s loyalty program to start enjoying the free benefits.

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